Frequently Asked Questions
Find answers to your questions about Polène products, orders, and services in the United States.
Where are Polène products manufactured?
Polène leather goods are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its expertise in high-end leather craftsmanship.
What are the shipping times and costs for the United States?
We offer express shipping to the US via DHL. Delivery typically takes 3 to 5 business days. Shipping costs are calculated at checkout based on your specific delivery address.
Are customs duties included in the price for US orders?
For orders shipped to the United States, all prices displayed include customs duties and taxes. You will not have to pay any additional fees upon delivery.
What is your return policy?
You may return your item within 15 days of receiving your order. The product must be in its original condition, unused, and in its original packaging. Please note that return shipping costs are the responsibility of the customer.
How should I care for my Polène leather bag?
To preserve the beauty of your bag, we recommend avoiding prolonged exposure to light, heat, and humidity. Use a soft, dry cloth for cleaning and apply a specialized leather milk periodically to maintain the leather's suppleness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay for a secure and seamless checkout experience.